FM Helpdesk Team Leader - Deansgate, Manchester - Global Facilities Management Organisation CBW Staffing Solutions are recruiting for an experienced Helpdesk Team Leader who will be responsible for overseeing the daily operations of the helpdesk team, ensuring high levels of customer service, prompt response times and efficient allocation of tasks. You will play a pivotal role in leading a team...
Key ResponsibilitiesHelpdeskManage and operate the Helpdesk for commercial and residential occupiers, logging, tracking, and resolving requests in line with SLAs.Act as first-line support, handling enquiries professionally, escalating issues where required.Maintain accurate customer and property data in line with GDPR requirements.Monitor Helpdesk performance, identifying trends and opportunities...
Helpdesk Technical Support 🖥️✨ Contract Opportunity ✨🌍 City Centre, Manchester (2 days onsite) 🏙️💰 Competitive Daily Rates: £200 - £250 (inside IR35 via umbrella) 💼📅 Contract Length: 6 months🌟 Join a high-performing team. Your Role: 🌟🤝 You will provide essential technical support and contribute to the success of our client's squad. Supporting the Squad Lead & Lead Analysts, your role is crucial...
Helpdesk Operator – Estates and Facilities Management (EFM)North Manchester General are seeking a dedicated and resourceful Helpdesk Operator to join our team and provide top‐notch support to our valued clients. As the first point of contact for troubleshooting and assistance, you'll play a crucial role in ensuring seamless operations and satisfaction. The hospital is undergoing a huge...
A leading staffing solutions company in Manchester is seeking an experienced FM Helpdesk Team Leader to oversee daily operations of the helpdesk team. The role involves leading a team, ensuring high levels of customer service, and managing task allocation effectively. Candidates should possess a background in helpdesk leadership within Facilities Management, a strong understanding of CAFM...
Global Facilities Management Organisation CBW Staffing Solutions are recruiting for an experienced Helpdesk Team Leader who will be responsible for overseeing the daily operations of the helpdesk team, ensuring high levels of customer service, prompt response times and efficient allocation of tasks. You will play a pivotal role in leading a team of coordinators and agents who support clients and...
Facilities Helpdesk LeadLocation – Based in the Manchester office (M3 2LF) Hours – Monday to Friday, 8am to 5pm Benefits Include Salary – £30,000.00 per annum 25 days annual leave plus bank holidays Employee discounts via Perkbox Cycle to work scheme Access to a virtual GP Access to a health & wellbeing app Training opportunities provided by Apleona We are currently seeking a Facilities...
A global facilities management company in Manchester is seeking an experienced Helpdesk Team Leader. This role involves overseeing daily helpdesk operations, ensuring customer satisfaction, and managing a team of support staff. The ideal candidate will have a background in customer service leadership, strong problem-solving skills, and familiarity with CAFM systems. The position offers a...
CEF Helpdesk Advisor | Greater Manchester Mental Health NHS Foundation TrustEmployer: Location: Manchester, M25 3BL Pay: Contract Type: Permanent Hours: Disability Confident: No Closing Date: 28/01/2026 About this jobGMMH Facilities are looking to recruit a Facilities Advisor to further enhance our Facilities, Capital & Estates Departments who are moving towards a new and exciting...
Service Administrator required for a well established client of ours Main Role Working for a rapidly growing family business, servicing & installing commercial catering equipment. Your main role will be to act as the first point of contact, coordinating a range of service requests, responding to customer issues via email or phone. Ensuring the customer receives the best possible service when...
Role Responsibility: * To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets. * To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented. * To ensure all...
A growing family business in Manchester is looking for a Service Coordinator to act as the first point of contact for service requests. You will manage customer communications, log service calls, and coordinate visits from service engineers. Ideal candidates should have excellent customer service skills, experience in administration, and good IT proficiency. This full-time permanent role offers a...
A leading financial institution located in Manchester is seeking a passionate Customer Consultant to join their team. You will play a vital role in providing exceptional service to customers, helping them with digital services and resolving their queries. Ideal candidates should have strong communication skills and a curious mindset towards customer needs. This full-time position offers a...
Job Description If you have account management experience gained within the financial planning and wealth sector and are seeking a hybrid position within a well-established and friendly team then we might just have the opportunity for you! Based in our Manchester office three days a week, our account managers are responsible for developing long-term relationships with our clients, connecting...
A leading staffing solutions firm based in Manchester is seeking an experienced FM Helpdesk Team Leader to oversee daily operations of the helpdesk team. The ideal candidate will have a proven track record in customer service leadership, preferably within the Facilities Management sector, and will be key in ensuring high levels of service and prompt task allocation. Responsibilities include...
A leading Facilities Management company in Manchester is seeking a dedicated Helpdesk professional to provide 24/7 support and exceptional customer service. The ideal candidate is a driven individual with experience in team leadership and customer service environments. Responsibilities include motivating the team, ensuring service level agreements are met, and building strong relationships with...
A facilities management service provider in Manchester is seeking a Facilities Helpdesk Lead to oversee the operations of the Helpdesk. The role involves leading a team, managing incoming queries, and ensuring service delivery meets compliance and standards. Candidates should have strong leadership and communication skills, experience with CAFM systems, and the ability to manage competing...
Main RoleWorking for a rapidly growing family business, servicing & installing commercial catering equipment. Your main role will be to act as the first point of contact, coordinating a range of service requests, responding to customer issues via email or phone. Ensuring the customer receives the best possible service when logging service calls. In addition to logging the calls, you will act as...
A leading mental health trust in Manchester is seeking a CEF Helpdesk Advisor to enhance their Facilities team. The role involves providing customer support and processing various requests using innovative digital systems. You will work collaboratively and contribute to service improvements while ensuring customer satisfaction. Ideal candidates will have strong customer service and effective...
A global facilities management organization in Manchester is seeking an experienced Helpdesk Team Leader to oversee daily operations and ensure excellent customer service. The role involves leading a team, managing workload distribution, and implementing system improvements. Ideal candidates should have proven leadership experience in customer service and be familiar with CAFM systems. The...