Complaints Standards Authority Engagement and Support Training Officer Are you passionate about public services in Wales and ensuring that public services handle complaints effectively? The Public Services Ombudsman for Wales is looking to recruit a Complaints Standards Authority Engagement and Support Officer. Working within the Wales Complaints Standards Authority (CSA), this post is key to...
Job Description Job role: Student Complaints and Misconduct OfficerLocation: Central LondonHours: Full-time (35 hours per week)Working pattern: Hybrid (onsite every Thursday)Contract: Temporary until mid-April (with review)Pay: £23.78–£25.45 per hour + holiday payWe are supporting a leading Russell Group university in recruiting a Student Complaints and Misconduct Officer to help deliver a fair,...
Job Description Do you want to work for an award winning financial services organisation that are renowned for ensuring their employees are looked after, together offering ongoing training and career development? They are now seeking some additional Complaints Representatives who will be fully responsible for ensuring the highest standards of service in handling customer complaints, identifying...
Affinity Water are looking for a Complaint Case Manager to deliver an outstanding customer experience. Youll be the first point of contact for dissatisfied customers, taking ownership of complaints, investigating issues, and turning concerns into positive outcomes. This role combines problem-solving and communication skills to resolve issues, restore satisfaction, and help improve our overall...
Complaint Handler ?? Watford (on-site) ?? Up to £30,000 pro rata ?? Shifts between 8am-8pm, Monday-Sunday ?? Full-time | 6-month FTC (with potential extension) Are you a strong written communicator with a passion for fair outcomes and great customer service? We're recruiting a Written Complaints Handler to manage and resolve customer complaints with accuracy, empathy, and professionalism. Key...
Job Description Complaints Dispute Resolution Lead Job title: Complaints Dispute Resolution Lead Area of work: Complaints, Customer Relations& Dispute Resolution Contract type: Temporary (3 months initially, extension possible) Employment type: Full-time Hourly Rate: £27.48 p/hr (via Hays) Location: Hybrid (2 days in office: Wednesday& Thursday; 3 days remote) Start date: ASAP Notice period:...
Job Description A place to create moments that matter Salary: FTE £30,878 per annum, pro rata (£16.97 per hour) Location: Peterborough - fully onsite during training, moving to hybrid afterwards. Contract: 12-month fixed term, part-time (17.5 hours per week). Hours: 4–4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday–Friday. Thousands of families across the...
Complaints Handler - Resolve, Influence and Make an Impact! Location: Hemel Hempstead (Hybrid), salary approx. £31,000 Are you a natural problem‑solver with a passion for fairness, communication and helping people reach positive outcomes? Do you thrive in a fast-paced environment where every day brings something different? If so, this could be the perfect next step in your career. We’re...
Job Title: Financial Services Complaints Team Leader (End to End complaints)Department: ComplaintsManagement Responsibility for: Management of up to 15 Complaints handlersReports to : Operations ManagerLocation: Glasgow UK Cuprum (Office Based)Contract Type: Full time ( 40 hours per week)Salary: £31kJob Summary / OverviewMain responsibilities of the role include leading a team of...
Job Description Complaints Resolution Partner A place to create moments that matter Salary: £30,878 per annumLocation: Peterborough, Hybrid (3 days in the office)Contract Type: PermanentHours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work...
We are delighted to be working with this rapidly expanding mutual society, who have experienced some impressive growth recently, and have a leadership team in place to make sure this continues and have big plans for the future, meaning there is some great opportunities at the moment for hard working and career minded people who want to join them on this journey working with a genuinely super...
Conduct & Complaints Analyst This role supports the Compliance function with a primary focus on Complaints handling and Conduct Risk . The position works closely with Underwriting, Claims and Delegated Authority partners to help ensure fair customer outcomes and compliance with Lloyd’s and regulatory requirements. Key Duties - Manage and oversee the complaints process - Coordinate, maintain...
We're partnering with one of our clients based in Manchester City Centre , one of the UK's leading investment platforms, to recruit Senior Customer Complaints & Outcomes Specialist 's for a newly created role within their Customer Outcomes function. Temporary 12-week contract with the possibility for extension Monday to Friday (shifts between 0730-1800) Hybrid working pattern but must be able to...
Job Description As an organisation, this highly respected financial services organisation is renowned for assisting their clients invest for the future and to live the lives they want to lead. They feel it is their responsibility to take seriously, and it inspires them to do the right thing. With this in mind they are now seeking to recruit within the Resolutions division, which is an area...
Job Description Job Title: Financial Services Complaints Team Leader (End to End complaints) Department: Complaints Management Responsibility for: Management of up to 15 Complaints handlers Reports to: Operations Manager Location: Glasgow UK Cuprum – (Office Based) Contract Type: Full time ( 40 hours per week) Salary: £31k Job Summary / Overview Main responsibilities of the role include...
This role plays an essential part within Affinity Water in delivering an outstanding customer experience in the handling and processing of complaints at all stages. Ensure all your application information is up to date and in order before applying for this opportunity. This position requires a careful balance of communication and problem-solving skills, as the individual is tasked with...
Conduct & Complaints Analyst This role supports the Compliance function with a primary focus on Complaints handling and Conduct Risk . The position works closely with Underwriting, Claims and Delegated Authority partners to help ensure fair customer outcomes and compliance with Lloyd’s and regulatory requirements. Key Duties - Manage and oversee the complaints process - Coordinate, maintain...
Job Description This role plays an essential part within Affinity Water in delivering an outstanding customer experience in the handling and processing of complaints at all stages. This position requires a careful balance of communication and problem-solving skills, as the individual is tasked with addressing and resolving issues in a manner that maintains or restores customer satisfaction....
Conduct & Complaints Analyst This role supports the Compliance function with a primary focus on Complaints handling and Conduct Risk . The position works closely with Underwriting, Claims and Delegated Authority partners to help ensure fair customer outcomes and compliance with Lloyd’s and regulatory requirements. Key Duties - Manage and oversee the complaints process - Coordinate, maintain...
Job Description Do you want to work for an award winning financial services organisation that are renowned for ensuring their employees are looked after, together offering ongoing training and career development? They are now seeking some additional Complaints Representatives who will be fully responsible for ensuring the highest standards of service in handling customer complaints, identifying...