customer complaints handler jobs in Merseyside

Direct Line Motability Customer Complaints Handler Liverpool - Hybrid (2 days a week in the office) Full Time, Permanent Position DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you'll have the opportunity to not just be recognised for your skills but encouraged to build upon...

Job Description Job Title: First Response Unit Claims Handler Location: Liverpool Salary: £25,877 per annum plus a performance related bonus of £4200 paid on a quarterly basis, once established within your role Job Type: Permanent, Full Time Working hours: 37.5 hours per week. Monday to Friday on rota basis 8.00am - 8.00pm, 1 in 3 Weekends 9.00am - 5.00pm. (Hybrid) About the Role: As an...

Conveyancer / Case Handler – Residential Team Location: Liverpool, L3 2PP (office-based for first 3 months, then hybrid: 2 days office, 3 days WFH) Hours: Full-time, Mon–Fri, 9:00–17:00 Start Date: From January 2026 (open to longer notice periods) Salary: up to £30k base + competitive uncapped bonus (£7k+ once established) Join our supportive, sociable and ambitious Residential team as a...

Job Title: Total Loss Claims Handler Location: Liverpool Salary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays, Rota Basis The Total Loss department is a fast paced and energetic department where no two...

The First Notification of Loss department is a fast paced and energetic department where no two days are the same. We are looking for people with excellent customer service, response and resolution skills, who will treat our customer fairly with empathy and respect. As an FNOL Handler you are the first point of contact for our customers. You will ensure the delivery of excellent customer service...

Group Recruitment Partner - Hiring top talent for one of the UK's leading Insurance Brokers Butterworth Spengler offer our clients a unique blend of experience, knowledge and expertise to deliver effective insurance solutions with a dynamic and professional approach. Established in 1924, Butterworth Spengler are now part of the JMG Group who are a Private Equity backed insurance broking group and...

A team of Call Handlers is required working night shifts for this leading business based in Bromborough, Wirral.Hours of work are 12.00am - 6.00pm (6 hours) working 4 on 4 off shifts on a rolling rota.This is a temporary to permanent opportunity paying an hourly rate of £13,00 per hour.You will take incoming calls from customers, log on the systems and raise jobs as a result of the call.Full paid...

OverviewClaims Handler CH2 – Department: Legal ; Employment Type: Permanent - Full Time ; Location: Liverpool . Description: Is it time to open new doors in your legal journey? If so we are seeking a Claims handler to join our Casualty Team. The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £20,000. This includes...

A leading insurance provider is seeking a First Response Unit Claims Handler in Liverpool. This permanent, full-time role involves providing customer service as the first point of contact for clients, handling claims, and resolving issues efficiently. The role also requires excellent communication, problem-solving skills, and empathy to assist clients involved in incidents. Benefits include...

Our Total Loss Department is looking for conscientious and empathetic individuals to provide support to our customers at a time when they need us the most. We are looking for people who thrive on engaging with customers to ensure we achieve the right outcome for both customer and company. You will be responsible for assisting our policyholders with insurance claims providing the very highest...

Job Description As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and...

Job Description Job Title: Claims Operational Team Leader Location: Liverpool, office based Salary: £34,710 - £37,752 plus an achievable annual bonus of £2500, paid quarterly Job Type: Permanent, Full Time Working Hours: 37.5 hours a week - Monday to Friday. Rotating shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm. About the Role: We're seeking a proactive...

Pre-Lit Motor Claims Handler CH1Application Deadline: 4 February 2026 Department: Legal Employment Type: Permanent - Full Time Location: Liverpool DescriptionLooking for a start in the world of law? If so, this could be the opportunity for you. We are seeking a Motor Claims Handler to join our team managing a caseload of Pre Litigated Motor Claims. Benefits 25 days holiday per year which...

A national insurance provider in Liverpool is seeking a First Response Unit Claims Handler to provide excellent customer service and handle claims effectively. This role offers a salary of £25,877 annually, with the potential for a performance-related bonus. Ideal candidates will possess strong customer service and problem-solving skills while being empathetic. The position supports hybrid...

Join a forward-thinking company as a Customer Complaints Handler, where you'll resolve complex complaints and support customer satisfaction. This role offers the chance to enhance your skills in a collaborative environment while ensuring compliance with regulatory standards. With a hybrid working model, you can enjoy the flexibility of working from home and the office. The organization values...

Overview Job Title: First Response Unit Claims HandlerLocation: LiverpoolSalary: 25,877 per annum plus a performance related bonus of 4200 paid on a quarterly basis, once established within your roleJob Type: Permanent, Full TimeWorking hours: 37.5 hours per week. Monday to Friday on rota basis 8.00am - 8.00pm, 1 in 3 Weekends 9.00am - 5.00pm. (Hybrid)About the Role As an FNOL Handler you are the...

Job Title Total Loss Claims HandlerJob Overview Location: LiverpoolSalary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your roleJob Type: Permanent, Full TimeWorking hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays, Rota BasisThe Total Loss department is a fast‐paced and energetic team where no two days are...

Location: Liverpool, England, United KingdomDepartment: Claims ManagementDescription: Do you have a keen eye for detail and a passion for delivering exceptional customer service?We are looking for Motor Claims Handlers to join us during an exciting period of growth. In this fast-paced role, you will investigate liability, determine claim progression, and support the recovery of charges. You'll...

Join to apply for the Household Claims Handler role at Acorn GroupOur growing Household Claims department is looking for enthusiastic, customer-centric staff to join the team as Household Claims Handlers.You will support our customers through the claims journey where this has significantly impacted their day-to-day life.As a Household Claims Handler, you will be responsible for dealing with...

Job RoleTotal Loss Claims Handler – Acorn Group The Total Loss department is fast paced and energetic, and no two days are the same. We seek people who enjoy engaging with customers and can help us achieve the right outcome for both the customer and company. As a Total Loss Claims Handler you will assist policyholders with insurance claims, providing the highest standards of customer service and...